INSTRUCTIONS
If you are experiencing technical difficulties with the Common App Online, if you need to request your user name or password, or if you have a general question about the Common Application (including access to our numerous FAQ's), please use the online Help Desk. Our Help Desk is staffed 24 hours per day, 7 days a week, between October 1 and March 1.
We are not able to offer phone support for our free online service to applicants or their advocates and do not post a publicly available telephone number. Email communication you receive from technical support will come from application_help@commonapp.net. Please be sure to add this email address to your address book and/or safe list to prevent the messages from being blocked as "spam." This is especially important for AOL users.
Applicants: Please click here to access the Help Desk. Please do NOT submit support requests on behalf of a school official; the school official should submit those directly in order to avoid confusion and speed the resolution of problems.
School Officials (counselor/teachers): Please
click here to access the online Help Desk. Please do NOT submit support requests on behalf of a student; the student should submit those directly in order to avoid confusion and speed the resolution of problems.
HELPFUL HINTS
- Web browsers. Make sure you are using one of the following recommended browsers -- they're all free:
- Print Previews. Install Adobe Acrobat Reader--it's free: Adobe Acrobat Reader Download Page
- Application Completion.
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Save your work often
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Logout after each session
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Use a word processor to type your writing samples before cutting and pasting or uploading them into the online application.
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Treat the online application with the same care you would treat a paper application. Think carefully about each question, take your time before answering, and don't wait until the last minute to begin.
